Here we provide answers to the most frequently asked questions, which we have received in our support mailbox. We hope they will be useful for you. Please, read them through before you contact us. Your question might be answered here.
We offer MP4 using H.264 codec in four different qualities - 320p (best for playing on iPhone, Android smartphones), 480p (good for iPads or devices with bigger screen), 720p (great quality for streaming) and full hd 1080p - best quality around, suitable for play on computers, TVs and big screens. You can either stream or download the MP4 files.
Also we provide WMV file format in 1080p for download. You will see all details in HD without any quality compromises.
We provide two picture formats - HQ (which is at least 8MPx) or LQ (2MPx). You can view pictures one by one, slideshow or download them in ZIP files.
After you subscribe, you have UNLIMITED access to all our videos. There are no limitations in streaming, downloading or viewing. Our videos are DRM-free. For streaming, you are only limited with a period of time you subscribe for (because after it expires, you don't have access to members area anymore).
You can always cancel your subscription on support page of your biller. If you have subscribed thru CCBILL, you can do it on http://support.ccbill.com. Epoch Billing Support page is located at https://epoch.com/billingsupport, providing your subscription details. Alternatively, you can ask our team at email@example.com - please provide your subscription ID or your credentials. After your cancellation, your access will be still valid until next cancellation date, which is usually next billing period.
There can be several reasons:
If your membership has been compromised and we haven't changed your password yet - the process about which we always inform via e-mail - just contact us at firstname.lastname@example.org and we will promptly deal with your issue.
Also make sure that you try your credentials with clean browser - delete all your cookies for website wetandpuffy.com and then restart browser.
Just a little warning - if we find out that you share your credentials on purpose, we will block your account immediately with no chance for refund. Also we will report you to CCBILL/Epoch support to block you from further subscription purchases. Please, respect our work and we will deliver more quality content to you!
Please make sure you are logged in and using latest version of your browser. Please use button "Feedback" in lower right corner, describing what issue and message are you seeing - we promise to look at each issue your report. If you find a bug, we can give you extra days to your membership.
With CCBILL you have possibility to pay with variety of credit cards. Please check CCBILL Payment Types page where you cand find more details.
Alternatively, you can use our secondary billing provider - Epoch - who is offering these payments possibilites in your area:
Please, contact us at email@example.com and describe what you are experiencing. We strive for bringing your 100% experience, your feedback is always appreciated and may be rewarded. Members can also use a Feedback feature located in the right bottom corner in members area.